Privacy policy
Last updated: May 29, 2026
AXENTRA COMMERCE LTD ("we", "our", or "us") is committed to protecting your privacy and handling personal and business information responsibly, securely, and transparently.
This Privacy Policy explains how we collect, use, process, store, disclose, and protect information when you visit our website, request consulting services, engage us for technology projects, communicate with us, or otherwise interact with our business.
By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy.
1. Company Information
Trade Name: AXENTRA COMMERCE LTD
Company Number: 17124278
Registered Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Email: contact@axentracommerce.com
For the purposes of applicable data protection legislation, AXENTRA COMMERCE LTD acts as the data controller of personal information collected through our website and services.
2. Information We Collect
Depending on how you interact with us, we may collect and process the following categories of information:
- Name and surname;
- Business name and company details;
- Email address and telephone number;
- Billing information and payment details;
- Project requirements and technical specifications;
- Cloud architecture information;
- Database environment information;
- Support requests and communications;
- Contractual and project-related documentation;
- IP address, browser information, device information, and website usage data;
- Marketing preferences where applicable.
3. Business and Technical Information
In the course of providing consulting, database, cloud, migration, integration, ETL/ELT, Data Warehouse, Data Lake, and related technology services, clients may voluntarily provide technical, operational, or business information necessary for project execution.
Such information may include:
- Database schemas and structures;
- System architecture documentation;
- Infrastructure configurations;
- Data migration requirements;
- Data models;
- Technical documentation;
- Operational procedures;
- Project-related datasets.
We process such information solely for the purpose of delivering requested services and fulfilling contractual obligations.
4. How We Collect Information
We may collect information:
- Directly from you when you contact us or request services;
- Through project discussions and consultations;
- Through service agreements and project documentation;
- Through support requests and communications;
- Automatically through cookies and website technologies;
- From authorized representatives acting on behalf of your organization.
5. How We Use Information
We may use information to:
- Provide consulting and technical services;
- Design, implement, and support database solutions;
- Deliver cloud and infrastructure consulting;
- Perform migrations and integrations;
- Develop ETL and ELT processes;
- Provide project management and technical support;
- Issue quotations, contracts, invoices, and reports;
- Maintain security and prevent fraud;
- Comply with legal, regulatory, accounting, and tax obligations;
- Improve our services and customer experience.
6. Legal Bases for Processing
Under the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018, our lawful bases for processing personal information may include:
- Performance of a contract;
- Compliance with legal obligations;
- Legitimate business interests;
- Consent where required by law.
7. Confidentiality Commitment
Confidentiality is a fundamental principle of our business.
AXENTRA COMMERCE LTD does not publicly disclose or share:
- Client identities;
- Names of customers or business partners;
- Internal systems or infrastructure details;
- Database structures and architectures;
- Commercial information;
- Business strategies;
- Operational processes;
- Technical documentation;
- Confidential datasets;
- Proprietary business information.
Information is disclosed only where:
- Required by law;
- Required by a competent authority;
- Necessary to fulfill contractual obligations;
- Authorized in writing by the client.
8. Intellectual Property and Client Ownership
Clients retain ownership of their own:
- Databases;
- Business information;
- Data assets;
- Infrastructure documentation;
- Source materials;
- Proprietary methodologies;
- Commercial information;
- Project-specific intellectual property.
AXENTRA COMMERCE LTD does not claim ownership of client-provided information, datasets, databases, or proprietary business materials.
Any client data processed by us remains under the ownership and control of the client unless otherwise agreed in writing.
9. Sharing Information
We do not sell personal information.
We may share information only with:
- Cloud service providers;
- Hosting providers;
- Payment processors;
- Professional advisers;
- Legal, accounting, and compliance providers;
- Authorized subcontractors bound by confidentiality obligations;
- Regulatory or governmental authorities where required by law.
Information shared is limited to what is reasonably necessary for the relevant purpose.
10. International Data Transfers
Because cloud infrastructure and technology providers may operate internationally, information may occasionally be processed or stored outside the United Kingdom.
Where international transfers occur, we implement reasonable safeguards designed to ensure an appropriate level of protection consistent with applicable data protection laws.
11. Payment Information
Payments are processed securely through authorized third-party payment providers.
AXENTRA COMMERCE LTD does not store complete payment card information on its own systems.
12. Cookies and Analytics
Our website may use cookies and similar technologies to:
- Maintain website functionality;
- Improve user experience;
- Analyze website performance;
- Enhance security;
- Prevent fraud.
Cookies may include:
- Essential cookies;
- Analytics cookies;
- Performance cookies;
- Security-related cookies.
Where required by law, non-essential cookies will only be used after obtaining your consent.
13. Data Retention
We retain information only for as long as reasonably necessary for:
- Service delivery;
- Project support;
- Legal compliance;
- Tax and accounting obligations;
- Dispute resolution;
- Fraud prevention;
- Security purposes.
Retention periods may vary depending on contractual, legal, and regulatory requirements.
14. Data Security
We implement reasonable technical and organizational measures designed to protect information from unauthorized access, disclosure, alteration, misuse, or loss.
However, no electronic transmission or storage system can guarantee absolute security.
15. Your Rights
Subject to applicable law, you may have the right to:
- Access personal information we hold about you;
- Request correction of inaccurate information;
- Request deletion of personal information;
- Request restriction of processing;
- Object to certain processing activities;
- Request data portability where applicable;
- Withdraw consent where processing is based on consent.
To exercise your rights, please contact:
16. Complaints
If you have concerns regarding how your information is processed, we encourage you to contact us first so that we can attempt to resolve the matter.
You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):
17. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, security measures, or content of third-party websites.
18. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect legal, operational, technological, or regulatory changes.
Updated versions will be published on this page together with the revised effective date.
19. Contact
For questions regarding this Privacy Policy or our handling of information, please contact:
AXENTRA COMMERCE LTD
71-75 Shelton Street
Covent Garden, London
United Kingdom, WC2H 9JQ
Email: contact@axentracommerce.com