Privacy policy

Last updated: 19 June 2026

AXENTRA COMMERCE LTD ("AXENTRA", "we", "our", or "us") is committed to protecting privacy, maintaining confidentiality, and processing information in a secure, transparent, and lawful manner.

This Privacy Policy explains how we collect, use, process, store, disclose, transfer, and protect personal information and business-related information when you visit our website, contact us, request services, enter into a project, or otherwise interact with AXENTRA COMMERCE LTD.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

1. Company Information

Trade Name: AXENTRA COMMERCE LTD
Company Number: 17124278
Registered Address:
71-75 Shelton Street
Covent Garden
London
United Kingdom
WC2H 9JQ

Email: contact@axentracommerce.com

2. Information We Collect

Depending on your interaction with us, we may collect and process:

  • Name and surname;
  • Business name and company information;
  • Email address and telephone number;
  • Billing information and payment details;
  • Contractual and project documentation;
  • Project requirements and technical specifications;
  • Cloud infrastructure information;
  • Database environment information;
  • Support requests and communications;
  • Website usage information;
  • Device information;
  • Browser information;
  • IP addresses;
  • Marketing preferences where applicable.

3. Business and Technical Information

In the course of providing database consulting, cloud services, migration projects, ETL/ELT development, data integration, Data Warehouse, Data Lake, database administration, optimization, and related technology services, clients may provide technical, operational, business, or personal data necessary for project execution.

Such information may include:

  • Database schemas and structures;
  • System architecture documentation;
  • Infrastructure configurations;
  • Cloud environment information;
  • Application logs;
  • Technical documentation;
  • Data migration requirements;
  • Integration specifications;
  • Operational procedures;
  • Project-related datasets.

AXENTRA COMMERCE LTD does not claim ownership of any client data, databases, business records, customer information, datasets, system configurations, technical documentation, or confidential materials provided by or accessed on behalf of a client.

We do not independently collect, extract, scrape, sell, monetize, profile, or use client project data for our own unrelated commercial purposes.

Any access to client systems, databases, APIs, cloud environments, repositories, logs, applications, or project materials is limited to what is reasonably necessary to provide the agreed services.

Client project data is processed solely for implementation, migration, integration, support, troubleshooting, testing, maintenance, contractual, compliance, security, legal, and service-delivery purposes.

4. How We Collect Information

  • Directly from clients and prospective clients;
  • Through contact forms and website enquiries;
  • Through contracts, proposals, and project documentation;
  • Through support requests and communications;
  • Through cookies and website technologies;
  • From authorized representatives acting on behalf of a client organization.

5. How We Use Information

We may process information for:

  • Providing consulting services;
  • Database administration and optimization;
  • Cloud architecture and migration projects;
  • Data integration services;
  • ETL and ELT development;
  • Data Warehouse and Data Lake projects;
  • Technical support and maintenance;
  • Project management;
  • Contract administration;
  • Billing and invoicing;
  • Fraud prevention and security;
  • Legal and regulatory compliance;
  • Improving our services and website.

6. Lawful Bases for Processing

Under the UK GDPR and Data Protection Act 2018, our lawful bases for processing may include:

  • Performance of a contract;
  • Compliance with legal obligations;
  • Legitimate business interests;
  • Consent where required by law.

7. Data Controller and Data Processor Roles

Depending on the services provided, AXENTRA COMMERCE LTD may act either as a Data Controller or a Data Processor.

We act as a Data Controller when processing information relating to:

  • Website visitors;
  • Prospective clients;
  • Contact form submissions;
  • Business communications;
  • Invoices and accounting records;
  • Marketing communications;
  • Contract administration.

When providing database consulting, cloud migration, managed services, technical support, data engineering, integration, migration, administration, or similar professional services, we may process personal data on behalf of clients.

In such circumstances:

  • The client generally acts as the Data Controller;
  • AXENTRA COMMERCE LTD acts as the Data Processor;
  • Data is processed only under the client's documented instructions;
  • Data is processed solely for providing agreed services;
  • Appropriate confidentiality and security measures are maintained.

Where required, separate data processing provisions may govern such processing activities.

8. Confidentiality

Confidentiality is a core principle of our business.

We do not disclose, publish, market, advertise, reference, or reveal:

  • Client names or identities;
  • Customer or partner information;
  • Internal systems and infrastructure;
  • Database structures and architectures;
  • Commercial information;
  • Business strategies;
  • Operational procedures;
  • Technical documentation;
  • Security information;
  • Confidential project information.

Information is disclosed only where required by law, by a competent authority, by court order, or with the client's prior written authorization.

9. Client Data Ownership and Intellectual Property

All client data, including databases, business records, customer information, datasets, internal documentation, system configurations, business rules, technical documentation, confidential materials, and project-related information, remains the exclusive property of the client.

AXENTRA COMMERCE LTD does not acquire ownership rights over client data through the provision of services.

Any client data processed by us remains under the ownership and control of the client unless otherwise agreed in writing.

AXENTRA COMMERCE LTD does not claim ownership of a client's databases, customer information, business information, confidential materials, intellectual property, proprietary technology, or project-specific materials.

10. Sharing Information

We do not sell, rent, trade, or monetize personal information.

Information may be shared only where reasonably necessary with:

  • Cloud service providers;
  • Infrastructure providers;
  • Hosting providers;
  • Payment processors;
  • Email service providers;
  • Analytics providers;
  • Professional advisers;
  • Legal, accounting, audit, and compliance providers;
  • Authorized subcontractors bound by confidentiality obligations;
  • Regulatory authorities where required by law.

Examples of service categories may include cloud hosting platforms, database hosting providers, payment processing providers, communication platforms, customer support tools, analytics services, and business productivity software.

Information shared is limited to what is reasonably necessary for the relevant purpose.

11. International Data Transfers

Our business may use cloud providers, hosting providers, payment processors, communication tools, analytics providers, and software services that operate internationally.

As a result, information may occasionally be transferred to or processed outside the United Kingdom.

Where international transfers occur, we implement appropriate safeguards designed to protect information in accordance with applicable data protection laws.

Such safeguards may include:

  • UK International Data Transfer Agreement (IDTA);
  • UK Addendum to Standard Contractual Clauses;
  • UK adequacy regulations;
  • Other lawful transfer mechanisms permitted by applicable legislation.

12. Payment Information

Payments are processed securely through authorized payment providers.

AXENTRA COMMERCE LTD does not store complete payment card information on its own systems.

13. Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve functionality, security, analytics, and user experience.

Cookies may be grouped into:

  • Essential Cookies – required for website functionality and security;
  • Analytics Cookies – help understand website performance and usage;
  • Performance Cookies – improve website functionality and user experience;
  • Marketing Cookies – may be used to evaluate advertising and marketing effectiveness where applicable.

Non-essential cookies will only be used where required consent has been obtained.

Users may accept, reject, or manage cookie preferences through the website cookie banner where available.

Cookie preferences may also be modified through browser settings.

14. Data Retention

We retain information only for as long as reasonably necessary and in accordance with applicable legal obligations.

Typical retention periods include:

  • Contact form enquiries: up to 24 months;
  • Business communications: up to 24 months after the last interaction;
  • Contracts, invoices, and accounting records: up to 6 years;
  • Project documentation and deliverables: contract duration plus up to 24 months;
  • Technical logs and security records: generally 6–12 months;
  • Marketing communications: until consent is withdrawn or the user unsubscribes.

15. Data Security

We implement reasonable technical and organizational measures designed to protect information against unauthorized access, disclosure, misuse, alteration, or loss.

However, no system can guarantee absolute security.

16. Your Rights

Subject to applicable law, you may have the right to:

  • Access your information;
  • Request correction of inaccurate information;
  • Request deletion of information;
  • Request restriction of processing;
  • Object to certain processing activities;
  • Request data portability where applicable;
  • Withdraw consent where processing is based on consent.

To exercise your rights, please contact: contact@axentracommerce.com

17. Marketing Communications

Where permitted by law, we may send marketing communications regarding our services.

Marketing communications are sent based on consent or other lawful grounds permitted by applicable law.

Recipients may unsubscribe at any time using the unsubscribe link included in communications or by contacting us directly.

Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

18. Complaints

If you have concerns regarding how information is processed, we encourage you to contact us first.

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):

www.ico.org.uk

19. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of such websites.

20. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect legal, regulatory, technical, or business changes.

Updated versions will be published on this page together with the revised effective date.

21. Contact

AXENTRA COMMERCE LTD
Company Number: 17124278
71-75 Shelton Street
Covent Garden
London
United Kingdom
WC2H 9JQ

Email: contact@axentracommerce.com