Terms of service

Last updated: 19 June 2026

These Terms of Service (“Terms”) govern your access to and use of the website, consulting services, technical services, project work, deliverables, reports, communications and related offerings provided by AXENTRA COMMERCE LTD (“AXENTRA”, “Company”, “we”, “us” or “our”).

By accessing our website, requesting a quotation, approving a proposal, entering into a project, submitting information, paying an invoice, using our services or otherwise engaging with AXENTRA, you agree to be bound by these Terms.

If you do not agree with these Terms, you should not use our website or services.

1. Company Information

Trade Name: AXENTRA COMMERCE LTD
Company Number: 17124278
Registered in: England and Wales
Registered Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Email: contact@axentracommerce.com

2. About Our Services

AXENTRA provides information technology consulting, data engineering, cloud, database, migration, integration, software development, testing, technical advisory, implementation and support services.

Our services may include, but are not limited to:

  • IT consulting and technical advisory services;
  • Relational and non-relational database solutions;
  • Database architecture, design, administration and optimisation;
  • Query optimisation and performance tuning;
  • Cloud database and cloud infrastructure consulting;
  • Data Warehouse and Data Lake solutions;
  • ETL and ELT process development;
  • Data migration and data integration projects;
  • Data quality improvement and data cleansing;
  • API integration, automation and technical implementation;
  • Testing, validation, maintenance and technical support.

3. Business-to-Business Services

Our services are primarily intended for businesses, organisations, startups, public entities, professional clients and other commercial customers.

If we agree to provide services to an individual acting as a consumer, nothing in these Terms limits any mandatory consumer rights that may apply under UK law.

4. Quotations, Proposals and Statements of Work

Any quotation, estimate, proposal, statement of work, project plan, service agreement or commercial offer provided by AXENTRA is based on the information available at the time it is prepared.

Project scope, deliverables, timelines, assumptions, responsibilities, fees and payment terms may be defined in a proposal, statement of work, service agreement, purchase order, invoice, email confirmation or other written agreement between AXENTRA and the client.

If there is a conflict between these Terms and a signed written agreement or statement of work, the signed written agreement or statement of work will take priority for the relevant project, unless this would reduce any mandatory rights that cannot legally be limited.

5. Changes to Project Scope

Any work requested outside the agreed scope may be treated as additional work. Additional work may require a separate quotation, revised timeline, additional fees or written approval before it is performed.

AXENTRA is not required to perform out-of-scope work unless it has been agreed in writing.

6. Client Responsibilities

Clients are responsible for:

  • Providing accurate, complete and timely project requirements;
  • Providing access to systems, infrastructure, documentation, environments and personnel where required;
  • Ensuring that any data, materials or systems supplied to AXENTRA may lawfully be used for the project;
  • Maintaining appropriate backups of their own systems, files and data;
  • Reviewing deliverables in a timely manner;
  • Providing feedback, approvals and decisions necessary for project completion;
  • Maintaining appropriate internal security, access controls and user permissions;
  • Ensuring that their use of deliverables complies with applicable laws and third-party terms.

Delays caused by incomplete information, unavailable personnel, restricted access, delayed approvals, third-party issues or changes in client requirements may affect project timelines and may result in additional fees.

7. Access to Systems and Credentials

Where a project requires access to client systems, cloud environments, databases, applications, repositories, APIs or other technical resources, the client is responsible for providing suitable access in a secure and lawful manner.

Clients should provide only the level of access reasonably required for the agreed services. AXENTRA may recommend secure access methods, but the client remains responsible for managing its own accounts, permissions, backups, security policies and internal access controls unless otherwise agreed in writing.

Clients should revoke or update access credentials when they are no longer required for the project.

8. Client Data Ownership

All client data, including databases, business records, customer information, datasets, internal documentation, system configurations, business rules, technical documentation and confidential materials, remains the exclusive property of the client.

AXENTRA does not acquire ownership of client data through the provision of services.

Nothing in these Terms gives AXENTRA ownership of the client’s databases, business information, customer data, confidential materials, internal systems or intellectual property.

9. Data Protection and Client Project Data

Personal information is processed in accordance with our Privacy Policy.

Where AXENTRA processes personal data on behalf of a client as part of an IT, data, cloud, migration, testing, integration or support project, AXENTRA may act as a data processor and the client may act as the data controller.

In such cases, AXENTRA will process personal data only for the purpose of delivering the agreed services, in accordance with the client’s documented instructions and any applicable data processing agreement.

The client is responsible for ensuring that any personal data provided to AXENTRA has been collected and shared lawfully, and that appropriate notices, consents or other lawful bases are in place where required.

10. Intellectual Property Rights

Unless otherwise agreed in writing, custom deliverables specifically developed for and fully paid for by the client shall belong to the client upon full payment.

Project-specific deliverables may include:

  • Custom database schemas;
  • Custom data models;
  • Migration scripts;
  • Integration workflows;
  • Technical documentation;
  • Project-specific configurations;
  • Custom reports, dashboards or implementation materials;
  • Custom-developed code created specifically for the client.

AXENTRA retains ownership of its pre-existing intellectual property, internal methodologies, reusable frameworks, templates, tools, libraries, general know-how, proprietary processes and materials developed independently of the client project.

Nothing in these Terms transfers ownership of AXENTRA’s pre-existing intellectual property unless expressly agreed in writing.

Where deliverables include open-source software, third-party software, vendor tools, APIs, libraries or platforms, those elements remain subject to their own licence terms and third-party conditions.

11. Use of Deliverables

Subject to full payment and any applicable written agreement, the client may use the agreed deliverables for its internal business purposes or other agreed commercial purposes.

The client may not resell, redistribute, sublicense or commercially exploit AXENTRA’s pre-existing materials, reusable tools, frameworks, templates or methodologies unless expressly agreed in writing.

If a client fails to pay amounts due, AXENTRA may suspend delivery, restrict further use of unpaid deliverables, or withhold transfer of final materials to the extent permitted by law and the applicable agreement.

12. Confidentiality

Confidentiality is fundamental to our business. AXENTRA will treat client confidential information with appropriate care and will not disclose it except as permitted by these Terms, required for service delivery, authorised by the client, or required by law.

We do not disclose, publish, market, advertise, reference or reveal client names, client identities, internal systems, infrastructure architecture, database structures, business processes, commercial data, operational information, technical documentation, security information or confidential project materials without the client’s prior written authorisation, unless required by law, court order or competent authority.

Confidential information may include:

  • Client identities and business information;
  • Internal systems and infrastructure architecture;
  • Database structures and technical documentation;
  • Business processes and commercial information;
  • Security information and access details;
  • Proprietary datasets and operational information.

Confidentiality obligations do not apply to information that is already public, lawfully known before disclosure, independently developed without use of the confidential information, or lawfully received from a third party without confidentiality restrictions.

13. Subcontractors and Service Providers

AXENTRA may engage qualified subcontractors, consultants, cloud providers, hosting providers, software vendors, infrastructure providers or technical partners where reasonably necessary to deliver services.

Any such parties receiving access to confidential project information will be subject to appropriate confidentiality obligations or contractual safeguards.

AXENTRA remains responsible for the services it directly agrees to provide, subject to these Terms and any applicable written agreement.

14. Acceptance of Deliverables

Clients are responsible for reviewing deliverables promptly after delivery.

A deliverable or milestone may be considered accepted if:

  • The client provides written approval;
  • The deliverable is deployed, implemented or used in a live or production environment;
  • The client requests further work based on the deliverable;
  • The client does not raise a material issue within the review period stated in the project agreement;
  • If no review period is stated, the client does not raise a material issue within 7 business days of delivery.

Issues must be described in reasonable detail so that AXENTRA can investigate and, where appropriate, correct them within the agreed project scope.

15. Revisions and Support

Clients may request reasonable revisions where such revisions are consistent with the agreed scope, specifications and deliverables.

Substantial changes, additional requirements, new features, changes to third-party systems, or requests outside the agreed scope may require additional fees and revised timelines.

Ongoing support, maintenance, monitoring, service-level commitments or response times are provided only where expressly agreed in writing.

16. Fees and Payment

Fees are specified in the relevant quotation, proposal, statement of work, service agreement, invoice or other written agreement.

Unless otherwise stated in writing, invoices are payable within 14 calendar days from the invoice date.

All fees are exclusive of taxes, VAT, bank charges, payment processing fees, currency conversion costs and third-party charges unless expressly stated otherwise.

The client is responsible for paying all applicable taxes, bank fees, payment provider charges and third-party costs associated with the services, unless otherwise agreed in writing.

Failure to make payment on time may result in suspension of services, delay in delivery, withholding of deliverables, termination of the project, or recovery of overdue amounts.

For business clients, AXENTRA may charge statutory interest and reasonable recovery costs on overdue invoices where permitted by applicable law.

17. Deposits, Retainers and Advance Payments

AXENTRA may require deposits, retainers, milestone payments or advance payments before starting or continuing work.

Deposits and retainers may be used to reserve time, allocate resources, perform initial analysis, begin project work or cover third-party costs.

Refunds and cancellations are handled in accordance with our Cancellation and Refund Policy and any applicable written agreement.

18. Refunds and Project Cancellation

Refunds, project cancellations, milestone cancellations and related matters are governed by our Cancellation and Refund Policy.

Where services have already been performed, AXENTRA may retain fees corresponding to work completed, time spent and costs reasonably incurred.

19. Third-Party Platforms and Cloud Services

Projects may involve cloud providers, database platforms, hosting environments, software vendors, infrastructure providers, API providers, payment processors or other third-party technologies selected by the client or required for project implementation.

AXENTRA is not responsible for third-party outages, platform downtime, service interruptions, pricing changes, policy changes, security incidents, data loss, vendor decisions or service limitations outside AXENTRA’s reasonable control.

Third-party services are subject to their own terms, licences, policies and fees. The client is responsible for reviewing and complying with any applicable third-party terms.

20. Data Security

AXENTRA implements reasonable technical and organisational measures designed to protect project information and client data handled by us.

However, no system, network or method of transmission can be guaranteed to be completely secure. Clients remain responsible for their own security practices, backups, access controls, compliance obligations and internal system management unless otherwise agreed in writing.

If AXENTRA becomes aware of a security incident affecting personal data or confidential client information handled by AXENTRA, we will take reasonable steps to investigate and notify affected parties where required by law or contract.

21. No Guarantee of Business Results

AXENTRA will provide services with reasonable care and skill. However, unless expressly agreed in writing, we do not guarantee any specific commercial outcome, revenue increase, cost reduction, performance improvement, ranking, uptime, conversion rate, investment result or business result.

The success of technical projects may depend on many factors outside our control, including client systems, data quality, third-party platforms, business decisions, user behaviour and market conditions.

22. Warranties and Disclaimers

AXENTRA warrants that it will perform services with reasonable care and skill and in accordance with the agreed scope.

Except as expressly stated in these Terms or a written agreement, all warranties, representations, conditions or guarantees are excluded to the fullest extent permitted by law.

Nothing in these Terms affects mandatory rights that cannot legally be excluded.

23. Limitation of Liability

Nothing in these Terms limits or excludes liability that cannot legally be limited or excluded, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law.

To the fullest extent permitted by law, AXENTRA shall not be liable for:

  • Indirect, incidental, special or consequential losses;
  • Loss of profits, revenue, business opportunities or goodwill;
  • Loss of anticipated savings;
  • Loss of data, except to the extent directly caused by AXENTRA’s breach and subject to the limitations in these Terms;
  • Business interruption;
  • Losses caused by third-party platforms, vendors, infrastructure or client systems;
  • Losses caused by inaccurate, incomplete or delayed information supplied by the client.

To the extent permitted by law, AXENTRA’s total aggregate liability arising from any claim shall not exceed the fees paid by the client for the specific services giving rise to the claim during the twelve (12) months preceding the event giving rise to liability.

24. Indemnity

The client agrees to indemnify AXENTRA against losses, claims, damages, liabilities, costs and expenses arising from the client’s unlawful use of our services, breach of these Terms, infringement of third-party rights, misuse of deliverables, or provision of unlawful, inaccurate or unauthorised data or materials.

25. Suspension and Termination

AXENTRA may suspend or terminate services if:

  • The client fails to pay invoices when due;
  • The client materially breaches these Terms or a written agreement;
  • The client fails to provide required information, access or approvals;
  • Continuing the services may create legal, security, regulatory or operational risk;
  • The client uses our services or deliverables unlawfully or outside the agreed scope.

Either party may terminate a project in accordance with the relevant statement of work, service agreement or written notice provisions.

Termination does not affect any rights, obligations or payments accrued before the termination date.

26. Force Majeure

AXENTRA shall not be liable for delays or failures caused by events beyond our reasonable control, including but not limited to cloud provider outages, internet failures, cyber incidents, government actions, natural disasters, power outages, labour disputes, pandemics, war, civil unrest, regulatory changes or third-party infrastructure failures.

27. Website Use

You agree not to misuse our website, attempt unauthorised access, introduce malicious code, interfere with website functionality, scrape content unlawfully, or use the website in a way that may damage AXENTRA or third parties.

Website content is provided for general information only and does not constitute a binding offer unless expressly confirmed in writing.

28. Privacy

Personal information is processed in accordance with our Privacy Policy.

29. Complaints and Dispute Resolution

If you have concerns regarding our services, invoices, deliverables or project work, please contact us first at:

contact@axentracommerce.com

We will make reasonable efforts to investigate and resolve concerns professionally and efficiently.

Nothing in these Terms prevents either party from seeking legal remedies where appropriate.

30. Changes to These Terms

We may update these Terms from time to time to reflect legal, operational, technical or business changes. Updated versions will be published on this page with the revised effective date.

The version of the Terms in effect at the time a project is agreed will normally apply to that project, unless the parties agree otherwise or the changes are required by law.

31. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.

Any dispute arising under or in connection with these Terms shall be subject to the jurisdiction of the courts of England and Wales, unless otherwise required by applicable law.

32. Contact Us

For questions regarding these Terms of Service, please contact:

AXENTRA COMMERCE LTD
Company Number: 17124278
71-75 Shelton Street
Covent Garden
London
United Kingdom
WC2H 9JQ

Email: contact@axentracommerce.com